Refund policy

We want buying Confispace to feel safe. This policy explains when we refund, and how. It is part of our customer terms.

1. Full refund within 14 days

You can cancel a purchase for a full refund within 14 days of paying, as long as:

• no invitations or badges have been sent to guests for that event, and
• nobody has joined that event in the Attendee App.

2. Lowering your guest count

Bought more guests than you need? Ask us before your event starts and we will refund the difference for the guests you won't use, at the price you paid. Guests already on your guest list or in the app count as used.

3. Postponed or cancelled events

• Postponed? Your purchase stays valid for any event held within 24 months of your first payment, so you can simply move the dates in your portal.
• Cancelled? If you cancel within 14 days of paying and nothing has been sent, section 1 applies. Otherwise, tell us and we will look at your situation fairly.

4. After your event starts

Once your event has started we do not refund guests who were invited, checked in or joined the app, because the service has been delivered. Extra guests billed after the event (see our customer terms) are not refundable unless we billed them by mistake.

5. Free pilot events

Free pilot events have no charge, so there is nothing to refund.

6. How to ask

Use "Need a change?" on your event in the portal at org.confispace.com, or email contact@confispace.com with your order number (it starts with CS-). We reply within one business day.

7. How refunds are paid

• Refunds go back to the original payment method. Banks usually take 5 to 10 business days to show them.
• In India, we issue a GST credit note for each refund. Purchases processed by Paddle are refunded by Paddle, which also reverses any tax it collected.
• If a refund lowers what your event can use, its guest count is reduced to match.

8. Your legal rights

This policy does not limit any rights you have under the consumer laws that apply to you.